General conditions of sale - CHALET ARDENTARDENNE

The ‘CHALET ARDENTARDENNE’ gîte offers holiday accommodation for rent and for private or professional events. All reservations for overnight stays on the www.chaletardentardenne.be website are subject to these general terms and conditions of sale and are deemed to have been accepted by the hirer (tenant). The hirer declares that he/she has full legal capacity to enter into commitments under these general terms and conditions of sale.

RESERVATION AND GUARANTEE

The purpose of these general terms and conditions of sale is to define, exclusively by virtue of the relationship that they establish on the Internet network, the rights and obligations of the parties arising from the reservation of overnight stays in the CHALET ARDENTARDENNE offered on the site. The reservation will be effective after full payment of the overnight stays and the rental deposit. A deposit of 200 € will be requested 7 days before the stay. This deposit must be paid into the Alicia Brimioulle account BE98 7320 7467 4893 with your booking number in communication. This will be returned to you within a week of your departure if no damage has been caused.

The deposit is intended to cover, in whole or in part, all debts and any damage caused (breakages, damage to the interior or exterior of the chalet, destruction, theft, failure to sort rubbish, etc.) for which the tenant may still be liable to the owner when the premises are returned. In the event of a dispute, the lessor/owner may, under his own responsibility, retain the deposit until the responsibilities have been clearly established. All bookings are by name only and may under no circumstances be transferred or sublet.

ARRIVALS AND DEPARTURES

In order to be able to welcome you in the best conditions, arrivals will take place from 5pm.A key box service is on site, the code for which will be given to you personally. Customers must ensure that the front door of the chalet is locked. They must also ensure that the interior and exterior lights are switched off when they leave. The driveway is available free of charge. On the last day of your stay, you must leave by 11.30am at the latest. This is to ensure that we have enough time to offer the best possible comfort to everyone. Under no circumstances may the customer claim the right to remain in the property beyond the duration of the stay agreed in the booking.

TENANTS AND OUTSIDE VISITORS

The gîte can accommodate a maximum of 5 people. If you wish to welcome visitors during your stay, please ask for our prior agreement.

PARTIES AND EVENTS IN THE GÎTE

- Parties, events and large gatherings are not permitted in the case of overnight rentals.

- Commercial filming and other professional uses are strictly forbidden in the property (rentals for private or professional events must be requested in advance and are subject to acceptance).

USE OF THE PREMISES AND RESPECT FOR EQUIPMENT

- Cleaning is carried out before holidaymakers arrive. Guests bring their own bed linen and towels. The rest of the chalet's facilities are available during your stay.

- During the entire stay, the tenant must respect the premises. They must make good use of the equipment and maintain the accommodation so that it is in perfect condition when they leave.

- Dishes must be washed, wiped and stored in the kitchen cupboards as they were on arrival.

- In the event of an accident or breakage, it is your responsibility to inform the owners before departure.

GENERAL SECURITY INSTRUCTIONS

- As the host, we cannot be held responsible for theft, loss or damage to the accommodation if it is not properly locked (windows + entrance doors locked).

- Please ensure that interior/exterior lights are switched off at night or on departure.

- Do not leave any electrical appliance switched on when you are away. The chalet is equipped with smoke detectors.

- The gîte is a non-smoking area. It is forbidden to smoke or vapourise inside the accommodation. Ashtrays are available outside if required. Please do not leave cigarette butts in the garden or on the terrace.

- Please behave like a good father or mother and respect your home. Check that the ashes on the barbecue are inert before leaving it unattended.

PETS

Dogs are allowed in our rental accommodation (maximum 2 per stay). However, a few rules must be observed to ensure cleanliness and peace of mind.

- Dogs must not be allowed on the sofa or beds. For reasons of hygiene, pets are not allowed in the bedrooms.

- The hirer is responsible for cleaning up after his or her pet.

- Pets are welcome as long as they do not cause a nuisance.

- Pets should not be left unattended in the chalet for long periods.

CANCELLATION

Cancellation by the client:

All cancellations must be notified by email to the owner at info@chaletardentardenne.com. Guests may cancel their booking free of charge up to 7 days before arrival. The host will keep or obtain as compensation the total amount of the reservation if the client cancels within 7 days before arrival, and if the client does not show up for his stay.

Cancellation by the owner:

If the owner himself cancels your stay, the client will be reimbursed for the sums paid by bank transfer to the IBAN number provided by the client. No form of compensation may be claimed.

Any damage to the owner's property must be reported immediately to the owner. The customer will be responsible for restoring the property to its original condition and for all ancillary costs, including legal costs, incurred as a result of such damage.

In the event of damage or theft, the owner reserves the right to take legal action.

In the event of non-compliance with the house rules, the host reserves the right to evict the customer, without the customer being entitled to claim any reimbursement or compensation.

CHALET ARDENTARDENNE wishes you a wonderful stay in Durbuy.

We hope to see you soon,

CHALET ARDENTARDENNE

Alicia Brimioulle

Chemin des Chênes 52 6940 Barvaux-Sur-Ourthe Belgium

VAT BE0872.799.664

Email: info@chaletardentardenne.com

Version : 21/05/2025