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1. OUR CONTACT DETAILS
Name: Alicia BRIMIOULLE
Address: Chemin des Chênes 52 6940 Durbuy
ECB number: 0872.799.664
Telephone number : +32 497 15 37 33
Email : ardentardenne@gmail.com
2. GENERAL
A European regulation has been established
and will come into force on 25 May 2018. This is the General Data Protection
Regulation (the GDPR - EU Regulation 2016/679 of the European Parliament and of
the Council of 27 April 2016), which strengthens the rules already in place
regarding the collection and use of personal data by an organisation.
Chalet Ardentardenne attaches great
importance to your rights in relation to your own information. The purpose of
this policy is to inform you of our practices regarding the collection, use and
sharing of information that you may provide to us through our website
www.chaletardentardenne.be in accordance with this GDPR. To better understand
how your data is collected and used, we invite you to read this document.
3. DATA COLLECTED
By using our website
(www.chaletardentardenne.be), you are required to provide us with personal
data. Personal data is defined as "any information relating to an
identified or identifiable natural person".
3.1. The data collected that you communicate
to us is generally as follows:
-
Surname and first name
- Home address
- Telephone number
- Email address
3.2. Data may be collected via our website:
- When you fill in a contact form
- When you subscribe to the site's
newsletter
- Data collected through the use of cookies
on our website (see our cookie policy);
The collection of personal data referred to
here reflects an acquisition via the website, but this collection may also take
place when you contact us by telephone or post, whether for a request for
information or to make an appointment.
4. WHY DOES CHALET ARDENTARDENNE COLLECT
PERSONAL DATA?
So that we can contact you, provide you
with information and, more generally, inform you about your holiday.
In accordance with the General Data
Protection Regulation (GDPR) and the Belgian law of 30 July 2018 on the
protection of individuals with regard to the processing of personal data, the
legal bases on which we process this information are as follows:
- We rely on your consent to send our
advertising mailings. Chalet Ardentardenne cannot collect personal data for
this purpose without your consent (unless you are already a customer). We take
care to ask for your consent when transmitting this information (newsletter
subscription, etc.). Sending an e-mail or subscribing to our newsletter is
proof of your consent.
- We have a contractual and legal
obligation to collect your personal data;
- We have a legitimate interest in
collecting your information and exchanging with you in order to respond to your
requests or improve our services, prevent abuse and fraud, monitor the
regularity of our services, exercise, defend and preserve our rights, for
example in the event of disputes, as well as provide evidence of any violation
of our rights, manage and improve our relationship with you, continuously
improve our website and our services, unless these interests are overridden by
your interests or your fundamental rights and freedoms requiring the protection
of your personal data.
In any event, we will seek to maintain a
proportionate balance between our legitimate interests and respect for your
privacy.
If the legal basis for our processing is
your consent, you have the right to withdraw it at any time.
Alicia Brimioulle guarantees the protection
of this personal information. Each piece of information that you send us must
be used in accordance with practices relating to the RGPD. Personal data is
used only by our company and is not distributed to other suppliers or outside
the EU.
5. YOUR RIGHTS REGARDING YOUR PERSONAL DATA
Under the GDPR and subject to our own
rights and obligations, you have the following rights:
5.1. Right to information
Chalet Ardentardenne hereby undertakes to
inform you what data is collected, how and why it collects it.
5.2. Right of access and right of
portability
You have the right to ask Madame Brimioulle
to find out what information she has about you and to send you a copy of this
information. She undertakes to provide you with this data in a simple form.
5.3. Right of portability
You have the right to ask us to return your
data to you in an easily transmissible format or, if technology permits, to
have it sent directly to another company.
5.4. Right of rectification and right to be
forgotten
You may also request that incorrect or
obsolete information be updated and that your personal data be deleted at any
time. Please note that, according to the information, the right to be forgotten
does not replace the legal obligation to retain company documents (orders,
invoices, for example).
5.5. Right of restriction
You have the right to ask us to restrict
the processing of your personal data in certain circumstances.
5.6. Right to object
You also have the right to object to the
use of your personal data for direct marketing purposes or for any other
purpose (customer notice, information note, etc.).
For any request to exercise a right or for
further information, you can contact Chalet Ardentardenne by sending us an
email with proof of identity to the following address: ardentardenne@gmail.com.
We will then do our utmost to do what is necessary as soon as possible.
6. COMPLAINTS TO THE SUPERVISORY AUTHORITY
You also have the right to lodge a
complaint with the Data Protection Authority, whose contact details are as
follows:
Rue de la Presse, 35, 1000 Brussels
Tel: +32 (0)2 274 48 00
E-mail: contact@apd-gba.be
7. LINKS TO OTHER WEBSITES AND SOCIAL
NETWORKS
Our site may on occasion contain links to
the websites of our partners or third-party companies. Please note that these
websites have their own confidentiality policies and that we decline all
responsibility for the use made by these sites of the information collected
when you click on these links.
8. DATA RETENTION PERIOD
We will retain your data for the duration
of our relationship and for 10 years after the end of our relationship. After
this period, we will delete or anonymise your personal data.
9. CHANGES TO OUR PRIVACY POLICY
We may occasionally modify this
confidentiality policy. When this is necessary, we will inform you. We advise
you to check this page regularly for any changes or updates to our privacy
policy.
10. CONTACT
If you have any questions about this
privacy policy or any requests relating to your personal data, you can contact
us by :
- Mail to ardentardenne@gmail.com
- By post to the registered office address:
Alicia Brimioulle - Chemin des Chênes 52 - 6940 Barvaux-Sur-Ourthe Belgium
11. WHAT TO DO IN THE EVENT OF A DISPUTE
Lengthy legal proceedings benefit no-one.
In the event of a dispute between us, we undertake to give priority to dialogue
and openness in the search for an amicable solution. You can also contact the
Data Protection Authority.
LEGAL NOTICE FOR IMAGES
The majority of images and visuals are the
property of Chalet Ardentardenne, with the exception of certain illustration
images from CANVA.com (royalty-free images for professional use).
Version updated in June 2024